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Have questions about our services? Need help with your account? Our team is here to assist you. Reach out and we'll respond as soon as possible.

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24/7 customer support

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We typically respond within 24 hours

Contact Information

You can reach us through any of the following channels. We're here to help!

Our Location

Mucho Connect

Rwamagana, Rwanda

Phone / WhatsApp

+250 799 371 374

Mon–Sat: 8AM – 8PM

Email Address

info@muchoconnect.com

We reply within 24hrs

Working Hours

Monday – Friday: 8AM – 6PM

Saturday: 9AM – 4PM

Sunday: Closed

Email Directory

Reach the Right Team

Use the correct email to get the fastest response.

General Inquiries

Your main public-facing email.

info@muchoconnect.com
  • Website contact forms
  • Partnership outreach
  • General questions

Customer & User Support

Help for users and technicians.

support@muchoconnect.com
  • User issues (login, payments, bookings)
  • Technician complaints or help
  • Platform troubleshooting

Technical Communication

For developers and integrations.

tech@muchoconnect.com
  • Bug reports
  • API integrations
  • Developer communication

Business Growth & Collaborations

Strategic business relationships.

partnerships@muchoconnect.com
  • NGOs, government, investors
  • B2B deals
  • Strategic alliances

Friendly Brand Communication

Community and marketing outreach.

hello@muchoconnect.com
  • Marketing campaigns
  • Community engagement
  • First-touch outreach

Other Dedicated Emails

verify@muchoconnect.com

Technician Onboarding

quality@muchoconnect.com

Complaints & Inspections

finance@muchoconnect.com

Payments & Invoices

legal@muchoconnect.com

Compliance & Contracts

Looking for Quick Answers?

Check out our frequently asked questions for immediate help with common inquiries.